Frequently asked questions

How long do they last?


The life of your natural lash. Howeverr we recommend getting a refill every 2-3 weeks to keep them looking nice and full.




How long does it take to apply?


Please allow up to 2.5 hours for a full set.




Can I wear mascara after getting eyelash extensions?


We do not recommend wearing mascara as it reduces the life of your eyelash extensions.




What maintenance do I need to do?


Brush your eyelash extensions after washing your face to ensure they remain straight and in line with your natural lashes.




Why are my lashes falling out faster than expected?


There could be many different reasons which cause eyelash extensions to fall out early. Most common cause is the natural replacement of lashes, sleeping face downwards, change of weather etc




Do you refill other technician's work?


Mostly yes, inspection is required to ensure the time frame required to refill.




How do eyelash extensions feel?


Eyelash extensions should not feel any heavier than wearing mascara if done correctly.




Why do my eyelash extensions fall?


Eyelashes go through a natural growth cycle and replace themselves during a period of between 90 to 120 days. These hairs go through a 3 stage growth cycle and eventually will fall out so a new one can grow.




Can I wear make up to my appointment?


Your eyelashes must be clean. Please avoid wearing water proof mascara 2-3 days before your appointment - Oils in water proof mascara will affect the life of your lash extensions.




What are eyelash extensions?


Lash Extensions are single strands of synthetic eyelashes that are curved to replicate a natural eyelash. They are applied to each individual natural eyelash one by one for a natural, beautiful look. Eyelash Extensions are perfect for special occasions or for day to day wear.




What glue do you use?


We use a glue made in Korea ( Government Certified ). As eyelash extensions have been in operation in Korea for the longest around the world, the national government has been strict on the materials that are used in eyelash extensions. Some glue manufactures produce their glue that is long lasting but can cause serious damages to the eyes and the skin around. The glue we use is proved to be safe to use near human eyes and designed to minimize any discomfort that can occur to our clients. If you find your eyes feel stingy during the treatment or your eyes get red after, there's a high possibity of that glue contains some ingridients which are not suitable to use on human, industrial-purpose.




Can I swim, shower, sauna, excerise with eyelash extensions?


Yes. The bonding agent we use is waterproof and allows you to shower, swim, exercise, etc. Special care is required but overall maintenance is low. We do recommend however that you do not wash your eye area for about 24 hours after the eyelash application.




Can I use an eyelash curler?


We do not recommend using mechanical eyelash curlers on your Eyelash Extensions as these curlers will damage the extensions and possibly your own natural lashes. The extensions do have a natural curl that most people find to be better than from a eyelash curler. If you want a stronger curl please advise your technician.




How do I take care of my eyelash extensions to make them last longer?


There are a few simple steps you can take to make sure you get the most out of your eyelash extensions. At your appointment, we give you an after-care card outlining how to take care of them, the main things to remember are: - Do not wet them for an absolute MINIMUM of 24 hours after application/infills so that the adhesive cures properly. This includes: steamy showers, heavy gym sessions, getting them wet in the rain, steam (like spending time in a hot spa or bath) and if it’s a super hot humid day, try to stay out of the heat. After 24 hours, it’s fine to wet them. - Use only oil-free products, especially makeup remover - Be careful when getting facials, they don’t like steam - Do not rub them or pull at them - Do not use a mechanical eyelash curler - If exposed to chlorine, rinse off gently with fresh water afterwards - Gently brush them with your lash-wand - It’s best not to use mascara on them if possible! - Cleanse them properly 2-3 times per week! - Avoid steam rooms, saunas, and bikram yoga where possible.




Who can not have eyelash extensions?


°Allergic to adhesives, glues, tapes, band aids, etc.)
•Chemotherapy Treatments within the last 6 months
°Thyroid Medications
°Lasik Surgery less than 4 months (must wait 4 weeks post-op exam for medical consent)
°Blephoroplasty (must wait 6 months post-op for medical consent)
°Extremely oily skin or hair (oily skin causes premature lash shedding)
°Pregnancy
°Eye Infection/Irritation